|Job Title||ATCC Call Coordinator|
|Location||Little Rock, AR|
|Reports to||ATCC Supervisor|
Performs emergency and non-emergency call taking in the Arkansas Trauma Communications Center.
ENTRY LEVEL QUALIFICATIONS
Current Arkansas EMT-P license or current Arkansas Registered Nurse license in good standing.
Meets MEMS attendance and punctuality policy
Minimum of 2 years full time EMP-P experience or emergency nursing (ED or ICU) experience
Experience with on-line pre-hospital medical communications
Excellent communication, interpersonal and human relations skills
Ability to multitask difficult and complex communications
Conversant in the English language and have the ability to clearly articulate information.
Report directly to the ATCC Supervisor
Available for duty shifts as scheduled by the ATCC Supervisor
Have 24 hour call availability in the case of disasters
Attend and participate in required meetings and submit a report on quality and performance improvement as established by the ATCC Supervisor
Work closely with the ATCC Supervisor to develop and support the mission of ATCC to develop a statewide emergency response system, and
Perform other duties as assigned by the ATCC Medical Director and ATCC Supervisor
KNOWLEDGE, SKILLS, ABILITIES
Have in depth knowledge of EMS protocols, Trauma Pre-hospital Triage Protocol and available medical resources
Have functional knowledge of radio, telephone, IP and other necessary forms of communication equipment necessary for the purpose of the ATCC
Have knowledge of performance indicators and quality review indictors pertinent to ATCC operations.
Have knowledge of all rules, regulations, and policies as established by the ADH and the ATCC Medical Director
Ability to remain calm during stressful situations
Ability to speak clearly
Ability to present caring and professional image over the telephone
Ability to interact well with others
Generally works a 12 hour assigned shift.
Must be able to sit or stand at assigned dispatch station during 12 hour shift.
Title: ATCC Call Coordinator
Department: Arkansas Trauma Communications Center
Supervisor: ATCC Supervisor